Call Recordings
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Recording Library
| Agent | Customer | Timestamp | Duration | Tags | PCI/HIPAA | Actions |
|---|---|---|---|---|---|---|
Sarah Chen | +1-555-0899 | 2026-03-05 14:30 | 12:05 | SalesVIP | ||
Marcus Johnson | +1-555-0143 | 2026-03-05 15:15 | 05:45 | SupportEscalated | ||
Priya Patel | +1-555-0887 | 2026-03-04 09:20 | 01:15 | Billing | ||
System IVR | +1-555-0321 | 2026-03-04 11:30 | 04:30 | Unanswered | N/A | |
David Kim | +1-555-0100 | 2026-03-01 10:05 | 15:22 | SalesConversion |
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Recording Policies
Auto-RecordingRecord 100% of calls
On-Demand UIAgents can pause recording
PCI DetectionAuto-pause on credit cards
Retention PolicyAuto-delete limit