Live Call Control

Supervise, listen, barge, or intercept ongoing calls

Live Calls

43

Agents on Call

38

Calls on Hold

5

Escalation Risk

2

Active Sessions

SC

Sarah Chen

+1-555-0192 • Sales

In Progress03:45

MJ

Marcus Johnson

+1-555-0143 • Support

In Progress12:20

PP

Priya Patel

+1-555-0887 • Billing

On Hold01:15

DK

David Kim

+1-555-0321 • Support

In Progress05:30

Control Panel

Select a live call from the list to enable supervisor controls.